Frequently Asked Questions

We offer a personal touch, and customizable cleaning plans, and work within your budget. With highly trained cleaning professionals, we ensure you have a great experience with a reliable and professional cleaner.

Yes. Tahoma Home Care is a registered Washington business, and we are licensed, bonded, and insured. All employees are covered by general liability insurance and workers' compensation. We also stand behind our work with a satisfaction guarantee. If something isn't cleaned to your expectations, let us know within 24 hours and we'll make it right.

We take great care with your belongings, but accidents can happen. If our team notices damage during service, we'll let you know right away. If you discover damage that wasn't reported by our team, please contact us within 24 hours of your cleaning so we can review and work toward a resolution. Reports made after 24 hours may limit our ability to verify and resolve the issue.

Items with verified value may be repaired or replaced. To minimize risk, we recommend moving fragile or valuable items to a safe location before your appointment.

It’s up to you! While we prefer clients not to be home during their appointments to allow our team to work without interruption, we completely understand if you need to be present. We’ll ensure a seamless experience either way.

We understand plans change. Please give us as much notice as possible when you need to reschedule. More than 48 hours' notice avoids any fee. If we're able to reschedule your cleaning within the same week, we may be able to waive the fee, though this cannot be guaranteed.

We understand that life happens. To help us manage scheduling for our team and other clients, we ask for as much notice as possible.

• More than 48 hours before your appointment: no fee
• Less than 48 hours before your appointment: 50% of your scheduled service cost
• Same day: 100% of your scheduled service cost

Fees may be avoided if we're able to reschedule your cleaning within the same week, though this cannot be guaranteed.

Cleaning times vary based on the size of your home and the type of service. For example, recurring cleanings typically take less time than deep or move-in/move-out cleanings. Our team will provide an estimated timeframe during your initial walkthrough.

Yes, we aim to provide consistency by assigning the same cleaner or team to your home whenever possible. If scheduling conflicts arise, we’ll communicate with you and ensure a seamless transition.

Tahoma Home Care follows the Tahoma School District's closure announcements for weather-related decisions. If the district closes due to weather, we will cancel or reschedule your cleaning at no charge.

If conditions are unsafe for our team to travel but the district has not announced a closure, we'll contact you directly to discuss rescheduling. Please also ensure your driveway, parking area, and entryway are accessible and clear of hazards before our arrival.

We provide cleaning services in King County, including Auburn, Black Diamond, Covington, Enumclaw, Hobart, Issaquah, Kent, Maple Valley, North Bend, Ravensdale, Renton, Snoqualmie, and the surrounding areas.

Our services include recurring cleanings, move-in/move-out cleanings, real estate listing cleans, deep cleans, one-time cleanings, post-construction cleanings, and commercial/office cleaning.

No problem! We don’t charge by square footage. During our walkthrough, we’ll assess your specific needs and provide a time-based quote for the areas you want cleaned. You can adjust your cleaning priorities as needed.

We love pets! However, for sanitary reasons, we do not clean up after sick pets or pet accidents. Please let us know if you have pets and any arrangements for their safety during the cleaning.

You don’t need to clean before we arrive, but we do appreciate it if you can tidy up items like clothing, toys, or important documents. This helps us focus on delivering a high-quality clean. Don’t worry about countertop appliances or small furniture—we move these as needed.

Yes. We choose our cleaning products with safety in mind for children, pets, and the people in your home. We do not use bleach, CLR, Pledge, or similar harsh chemicals, even if requested, and we never mix chemicals. If you have specific product preferences or sensitivities, please let us know during your walkthrough or before your visit so we can accommodate your needs.

Yes, but further requests must be approved before your appointment to ensure our team has adequate time and supplies. Contact our office to add services or make adjustments to your booking.

Payment is due on the day of service. We accept electronic debit, Venmo, check, credit or debit card, and cash.

First-time and one-time cleanings require a $100 deposit, which is fully refundable with more than 48 hours' notice before your scheduled service (a $10 processing fee applies to refunds).

We require a credit or debit card on file for all clients. If payment is not received within 5 days of your service, the card on file will be charged. Autopay is also available if you'd prefer not to handle payment after each cleaning.

We offer gift certificates if you would like to give the gift of a clean home.

Yes! We love referrals and offer bonuses or discounts when you recommend us to friends and neighbors. Thank you for spreading the word about Tahoma Home Care!