Frequently Asked Questions

We offer a personal touch, and customizable cleaning plans, and work within your budget. With highly trained cleaning professionals, we ensure you have a great experience with a reliable and professional cleaner.

Yes, we are a fully licensed, bonded, and insured cleaning service. We carry insurance for our employees and the work we do in your home. Additionally, we guarantee customer satisfaction. If something isn’t cleaned to your expectations, let us know within 48 hours, and we’ll re-clean or address the issue promptly.

Yes! We love referrals and offer bonuses or discounts when you recommend us to friends, family and neighbors. Thank you for spreading the word about Tahoma Home Care, without your word, we would not continue to grow!

We do our best to prevent accidents, but if breakage occurs, we review the situation on a case-by-case basis. Items with verified value may be repaired or replaced. To minimize risks, we recommend moving fragile or valuable items to a safe location before your appointment.

It’s up to you! While we prefer clients not to be home during their appointments to allow our team to work without interruption, we completely understand if you need to be present. We’ll ensure a seamless experience either way.

If you need to reschedule your cleaning, we ask that you provide at least 24 hours' notice — more is always appreciated. With proper notice, you can reschedule your appointment at no additional charge.

We understand that plans change, and we encourage you to reschedule whenever possible to avoid fees and ensure your space still receives the care it needs.

Cancellations require at least 48 business hours' notice to avoid a fee. If notice is given less than 48 hours in advance but before the 24-hour mark, a fee of 50% of the cleaning cost will apply. Notice of less than 24 hours will not be refunded. Exceptions are made for emergencies or unexpected situations on a case-by-case basis.

Cleaning times vary based on the size of your home and the type of service. For example, recurring cleanings typically take less time than deep or move-in/move-out cleanings. Our team will provide an estimated timeframe during your initial walkthrough.

Yes, we aim to provide consistency by assigning the same cleaner or team to your home whenever possible. If scheduling conflicts arise, we’ll communicate with you and ensure a seamless transition.

During the winter season, we follow the closure and delay decisions of the Tahoma School District. Please ensure your driveway, parking lot, or entrance is accessible. If services are impacted, we’ll contact you to reschedule.

We provide cleaning services in King County, including Auburn, Black Diamond, Covington, Enumclaw, Hobart, Issaquah, Kent, Maple Valley, North Bend, Ravensdale, Renton, Snoqualmie, and the surrounding areas.

Our services include recurring cleanings, move-in/move-out cleanings, real estate listing cleans, deep cleans, one-time cleanings, post-construction cleanings, and commercial/office cleaning.

No problem! We don’t charge by square footage. During our walkthrough, we’ll assess your specific needs and provide a time-based quote for the areas you want cleaned. You can adjust your cleaning priorities as needed.

We love pets! However, for sanitary reasons, we do not clean up after sick pets or pet accidents. Please let us know if you have pets and any arrangements for their safety during the cleaning.

You don’t need to clean before we arrive, but we do appreciate it if you can tidy up items like clothing, toys, or important documents. This helps us focus on delivering a high-quality clean. Don’t worry about countertop appliances or small furniture—we move these as needed.

Yes, we use eco-friendly cleaning products that are safe for children, pets, and the environment. Please let us know during your walkthrough if you have specific concerns or product preferences.

Yes, but further requests must be approved before your appointment to ensure our team has adequate time and supplies. Contact our office to add services or make adjustments to your booking.

Payment is due on the day of service via cash, check, or electronic payment. Checks should be placed in an envelope for privacy. Late electronic payments may incur a fee.

We offer gift certificates if you would like to give the gift of a clean home.

Yes! We love referrals and offer bonuses or discounts when you recommend us to friends and neighbors. Thank you for spreading the word about Tahoma Home Care!